DATA PROTECTION STATEMENT FOR CALL CENTER PROCESSES

As RÖLE TEKNİK ELEKTRİK SANAYİ VE DIŞ TİCARET ANONİM ŞİRKETİ (“RÖLE TEKNİK” or “Company”) (TIN: 7352037219) your personal data in the category of identification, contact information and audible records consisting of your name, surname, telephone number and voice recordings collected from the callers of the customer service line in compliance with the Law no 6698 on Personal Data Protection (“PDPL” or “the Law”) will be collected and processed limitedly for the following purposes;

  • Addressing the caller correctly,
  • Identifying the caller,
  • Ensuring the security of data controller’s operations,
  • Execution of the company’s information service process,
  • Keeping records and statistics on complaints received by the Company and reporting them to authorized departments/authorities,
  • To be used as evidence in potential disputes,
  • Receiving and assessing the suggestions for Improvement of business processes.

The personal data listed above will be collected and processed by semi-automatic means via Call Center, in compliance with the cause of actions stated in Article 5/2/c-f of the Law, which obligates processing of personal data of the parties to a contract, provided that it is directly related to the establishment or performance of the contract and processing of your personal data for legitimate interests of data controller without violating fundamental rights and freedoms of data subject.

Except for your voice recording data in the category of audible records, your aforementioned personal data may be transferred to the service provider business partners and consultants, contracted organizations and business partners authorized by us in the capacity of data processor and if necessary, to authorized public institutions and organizations within adequate and necessary data security measures; primarily for executing above-mentioned purposes and in accordance with the conditions specified in Article 8/2/a of the Law, which indicates processing of your personal data for legitimate interests of data controller without violating fundamental rights and freedoms of data subject and will be processed by the Company without further transfer to no other third-party recipient groups.

You may apply to Röle Teknik at any time and request to exercise your rights arising from the Article 11 of the PDPL. You may submit your requests regarding your rights and the enforcement of the Law by filling and signing out the application form that you can obtain from us or from www.roleteknik.com.tr and send it with wet-ink signature to “Şerifali Mah. Mevdudi Sok. No: 16 Ümraniye/İstanbul” via notary public, with return receipt requested or  with your personal application or after signing the application form with your mobile signature, secure electronic signature, you can send it to kvkk@roleteknik.com.tr using your KEP address or your Registered Electronic Mail (REM) address in Company’s database.

As the personal data owner, in the application you will make to exercise your rights mentioned above and which contains the explanations regarding the right you have request to exercise; the requested matter needs to be clear and understandable, the subject needs to be related to yourself and in case you are acting on behalf of someone else, you will need to submit your special power of attorney certified by the notary in this regard.

In accordance with the “Communiqué on The Principles and Procedures for the Request to Data Controller”, it is mandatory to include name-surname, signature, Turkish Identification (“ID”) number (for foreigners, nationality, passport number or ID number if any), residential or workplace address for notice, e-mail address, telephone and fax number and the subject of the request in your applications. Applications that do not fulfill such elements will be rejected by Röle Teknik or directed to the valid application channels.

Röle Teknik reserves the right to make changes in this Data Protection Statement, due to the Law, secondary legislations and committee resolutions. Changes in the Data Protection Statement and the current text will enter into force immediately as of the date of notification.

The script to be read at the operator in order to direct the people who reach the Company via the switchboard to the website within the scope of layered disclosure is as follows:

“You may access detailed information on the Law No. 6698 on the Protection of Personal Data regarding your personal data shared with our call center at www.roleteknik.com.tr”